Find answers to frequently asked questions
What are those ugly black lines around the baseboards and under doorways?
You may have noticed dark lines that appear on your light-colored carpets. This is called filtration soiling and is caused by air passing through the carpet as it moves through the crack between the carpet and the baseboard, or under a closed door. As the air passes through the edge of the carpet pile, microscopic soiling is deposited (hence the term filtration soiling). This occurs over a period of time and is usually not noticeable until a build up has occurred.
The fineness of these soil particles causes deep penetration into the carpets, making it difficult to remove. But with special products, time and effort, reasonable results can be achieved. The best way to protect your carpets is to focus on vacuuming and wiping the edges of the carpeting on a regular basis.
How safe are your cleaning and protection methods?
We use only the highest quality, safest cleaning solutions on the market.
Do you guarantee your work?
If you’re not happy with the service or results you receive from us, we’ll rush back to your location at no charge and no obligation. If you are still unimpressed, we will issue a 100% refund up to $1000.00 upon request. Our mission is to provide you with the most outstanding customer care and carpet cleaning results that you’re fully satisfied with.
Are you registered with the Better Business Bureau?
We are registered with the Better Business Bureau of Greater Santa Ana, as well as many other industry organizations.
Are you insured?
What process do you use to clean carpet?
We’re experienced in all methods of carpet cleaning and adhere to the manufacturer recommendations. Most of the services we provide are done with the “truck-mounted hot water extraction” method. For a list of manufacturers and their cleaning recommendations, visit our Manufacturer’s Recommendations and Spotting Tips.
How long does the carpet take to dry?
The normal drying time is anywhere from 6 to 12 hours. Times can vary depending on weather conditions, room temperature, air flow, and overall conditions.
I've heard it's best to put off having your carpet cleaned as long as possible, is this true?
No. Routine maintenance is the key to extending the life of your carpets and keeping them presentable. In fact, many of the major carpet mills today recommend professional cleaning at least once per year. The build up of soil in your carpet combined with foot traffic creates abrasion that breaks down your carpet’s fibers. The higher the traffic in a given area, the more cleaning the carpet will need.
Should I have my carpet dry cleaned or steam cleaned?
As mentioned earlier, most major carpet manufacturers recommend truck-mounted hot water extraction as the preferred method. Hot-water extraction done properly by a certified trained technician removes more soil and spots than dry cleaning methods. If you have a situation that requires dry cleaning, we are experienced in various dry cleaning applications as well.
Does your cleaning process soak the backing of the carpet?
No, although our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With our powerful truck-mounted equipment, your carpet is thoroughly rinsed, but left only damp to the touch.
Can you get the pet odor out of my carpet?
Pet odor is a very common problem. The main issue with pet odor is that it can be much deeper than it first appears. Pet urine can easily soak through the carpet backing into the padding underneath. In more severe cases, the urine can penetrate into the sub-floor beneath the padding, which creates a multi-layer problem.
The urine also can result in the growth of bacteria. This, in turn, contributes to a worsening of the odor problem and can cause permanent color loss of the carpet fiber.
To eliminate this problem, urine must be removed or neutralized from each affected layer. If the contamination is limited to only the surface of the carpet, then the cleaning itself may effectively remove the odor. Severe cases will require the application of a urine neutralizer. There’s also the possibility of needing to replace the carpet padding and applying treatment to the under-side of the carpet and the sub-floor. In worst cases, replacement of the carpet might be necessary.
Pet odor that’s left untreated over a period of time can become absorbed into many of the porous materials in your home. Draperies, sheet rock, upholstered furniture, base-boards, and even the concrete foundation are just a few of the materials that can absorb these odors.
We offer a range of solutions to help you with your pet odor problems. In the long run, however, it may be more a matter of proper maintenance instead of total elimination. At The MOST Thorough we help pet owners meet the challenges of maintaining a clean and healthy home.
See our Urine Damage Treatment page for more information.
What does it mean to 'clean to the standards?
In 1992, representatives from the carpet manufacturing industry, the carpet cleaning industry, and the federal government all agreed upon a common set of standards for carpet cleaning. These standards are now referred to as the CRI standards and consists of the following steps:
- Pre-treat spots, stains and heavily soiled areas
- Hot Water Extraction
- A thorough rinse
- Furniture Moving
- Complete Drying within 24 hours
Cleaning your carpet in accordance with these industry standards will help assure you get a quality cleaning job.
The MOST Thorough “12-step cleaning service” exceeds these specifications. In addition to these steps, our team has powerful truck-mounted equipment combined with our exclusive “Quick-Dry” process which reduces drying time to only a few hours.
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